Outsourced freight audit
Inside tolerance.
Still overbilled.
The freight audit analyst you were about to hire, as a desk you hand the work to. We check every invoice line against your contract, file the disputes, and send you the report each week. You approve. Priced under the hire, and you can stop any month.
Example invoice · illustrative figures
| # | Line | Billed | Contract | Δ |
|---|---|---|---|---|
| 1 | Linehaul · class 70 · 1,180 lb | 1,284.00 | 1,284.00 | 0.00 |
| 2 | Fuel surcharge 34.2%Contract template is 31.2% | 439.13 | 400.61 | +38.52 |
| 3 | Liftgate delivery | 95.00 | 95.00 | 0.00 |
| 4 | Notify before deliveryNot on the bill of lading | 25.00 | 0.00 | +25.00 |
- Billed
- $1,843.13
- Contract
- $1,779.61
- Variance
- 3.6%inside 4% tolerance
- Recoverable
- $63.52
What a month delivers
The analyst's job, done every week.
Every invoice, every line
Matched to the shipment record and checked against the contract and the per-carrier templates. Rate, fuel, accessorials, duplicates, reclass, reweigh.
A discrepancy report each week
What was billed, what the contract says, the difference, and what we propose to do about each line.
Disputes filed and chased
We file with the carrier, answer them, escalate past the first refusal and follow it until the credit lands. You approve each claim before it goes out.
A monthly report on what to change
Which contract terms, templates and lanes produced the errors, and the change that stops each one.
Priced monthly, under the cost of the analyst you would otherwise hire. The number is on the call, and the first month is a purchase with a defined deliverable, not a contract.
The audit
A check on the total misses the money.
An invoice total can match while single lines drift from the agreed contract or the per-carrier template. A fuel surcharge billed at 34.2% against a template that says 31.2%. An accessorial for a service that is not on the bill of lading. A reweigh nobody checked against the scale ticket.
Your team already knows this. Their day goes to moving freight, and checking every line would take hours they do not have. So a variance tolerance gets set, and anything inside it gets paid.
LTL is where the arguments are hardest and where our depth is.Reweighs, reclassification, density and NMFC have their own page.
of freight spend is billed in error.
invoices carries a rate error or overcharge.
Industry estimates, cited. The number that matters is the one in your invoices, and one month of them tells you what it is.
The disputes
A flagged line is not money until somebody argues it.
Online, where the carrier allows it
A few large carriers, FedEx and UPS among them, take billing disputes electronically. We file those through the carrier's own channel.
The conversation, everywhere else
For the rest it is a person, a claim reference, the supporting documents and a follow-up schedule, run by someone who knows the contract. This is the part your team does not have hours for.
Your approval, on the record
You see every claim before it goes out, with the line, the contract term it breaches and the amount. Approve it and we file. Decline it and we drop it.
Most carrier contracts let you dispute about 90 days back, and some allow 180 or 360. Anything older than your window is much harder to recover. So the first month reaches as far as your contract allows, and the rest comes from auditing every week from then on.
The report
Recovering it twice is worse than fixing it once.
Clawing back the same fuel surcharge every month is a service you should not need. Each month ends with a report on what produced the errors and what to change so the same lines stop arriving.
Contract and rate terms
Which terms the carrier is not honouring, and which ones are written loosely enough that the carrier does not have to.
Fuel and accessorial templates
Where the billed surcharge has drifted from the agreed template, and which accessorials appear on invoices without appearing on the bill of lading.
Classification and packaging
Where your declared class and density invite a reclass, and what changes on the bill of lading would remove the argument.
Carrier and lane mix
Which carriers and lanes produce the disputes, so the next negotiation starts from your billing record rather than their proposal.
What we are not.
Not software you operate. You do not get a dashboard to check, a rule set to configure, or a queue of flagged lines to work through.
Not an AI tool. People do the audit, and people argue the disputes.
Not a freight payment processor. We audit and we recover. Paying your carriers stays where it is.
Not a replacement for your TMS. Your TMS moves freight. We check what the carrier billed you for moving it.
Start with one invoice.
The quickest way to find out whether any of this applies to you is to hand us a real invoice you already paid. We audit it line by line and tell you what is in it. A named person replies within one business day.